Home  | About Us  | Register  | Login

Login Password

Press  | Contact Us | Articles | Author | Blog
Submit & Search
Complaints/Appreciation
Visit
Customer Shop
Buy Books by
Avinash Narula
Buy Innovative
Coffee Mugs
Buy Creative
Posters
Buy Dissatisfied
Customer Cards
Buy Online
Training Programs
 
CUSTOMER SATISFACTION
Books Resource
Products & Services Resource
Customer/Management Blog

 
 
 
Books by Avinash Narula
Posters
Innovative Gifts
Stationery
Customer Hero Awards
Complaint Cards
Campaign
Sponsorship/Business Opportunities
Customer Day
 
CUSTOMER POWER-
The Concept
 
Happy Customer
Unhappy Customer
Complaint Help Services
Customer Power Club
Terms & Conditions
BROWSE Complaints/Appreciation
 
Onsite Training
Online Training-Individual
Online Training-Corporate
Motivational Seminars
  International Motivational Speaker
 
EDUCATION Program
 
Certificate Program- Customer Mathematics
 
Resource – Customer Satisfaction Books
     
 

Comprehensive listing of books on Customer Satisfaction, Customer Retention and CRM

Our website is one of the top ranked website in the customer satisfaction and retention space. Our intention is two fold. One, we intend to provide all the information that a visitor needs to achieve higher levels of customer satisfaction and retention in his organization. Two, we also intend to assist dissatisfied customers in getting their complaints resolved quickly.

To achieve our above objectives, we are continously building and maintaining a comprehensive list of customer Satisfaction books, customer retention books and Customer Relationship Management- CRM books published all over the world in different languages. So if you are an author, publisher or distributor of customer satisfaction books , customer retention books or CRM books, we invite you to submit the information about your books by Clicking here.
There is no fee to participate. The listing is completely free. So don’t miss this opportunity to get free exposure.

 
   
     
 
Customer Service Customer Delight
Customer Satisfaction Customer Loyalty
Customer Retention CRM
Digital Book Customer Value
Customer Demands Voice of the Customer
Customer Oriented Customer Needs
Customer Support Customer Expectation Management
Understanding the Customer Customer Choice
Customer Education Customers Wants
Customer Care
 
   
Recently Added Services
 
     
 
Customer Loyalty Programmes and Clubs (Hardcover)
Author: Stephan A. Butscher
Publisher: Gower Publishing Company
ISBN: 566084511

Description: This book presents a new approach to customers loyalty programmes. Step by step, it will help you create a benefit package that as a high percieved value for your customers, show you ways to quantity the value of potential benefits, and explain how to find the right combination by financial and now financial benefits.
... Read more

Price:$109.95

Get this book: Contact
 
Persuasive Business Proposals: Writing to Win More Customers, Clients, and Contracts (Paperback)
Author: Tom Sant
Publisher: AMACOM
ISBN: 814471536

Description: With over 40,000 copies sold, the first edition of Persuasive Business Proposals helped many readers construct dynamic, effective proposals. Now in paperback, this fully-revised second edition still gives readers simple, effective techniques for organizing, writing, and delivering proposals while updating the authors winning strategies for todays g... Read more

Price:$12.21

Get this book: Contact
 
The Customer Rules: The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World (Hardcover)
Author: C.Britt Beemer, Robert L. Shook
Publisher: McGraw-Hill
ISBN: 71603654

Description: Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the... Read more

Price:$17.79

Get this book: Contact
 
Channel Champions: How leading companies build new strategies to serve customers (Hardcover)
Author: Steven Wheeler, Evan Hirsh
Publisher: Jossey-Bass
ISBN: 787950343

Description: If product is no longer king, what is? Companies like Dell Computers, Lexus, Wal-Mart and Amazon.com have found phenomenal success by coming up with the answer-channels. The channels by which goods are marketed and distributed have become the new drivers of economic success. From these channels flow customer satisfaction, market share, revenue gain... Read more

Price:$30.36

Get this book: Contact
 
The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition (Hardcover)
Author: Vivek Ranadive
Publisher: McGraw-Hill
ISBN: 71450149

Description: In the mid 1980s systems integration visionary Vivek Ranadivé broke the real-time information barrier and helped to digitize Wall Street. With his international bestseller The Power of Now, he helped usher in the real-time business revolution of the late 1990s. Now with this groundbreaking new book, Ranadivé brings news of the next big leap in busi... Read more

Price:$19.77

Get this book: Contact
 
 
   

     
 
Books with innovative customer retention concepts by Avinash Narula

By Avinash Narula
Avinash Narula provides the mathematical proof that customer retention is profitable. Once you understand customer math, you will never dare to make the customer unhappy. Hardcover & Download option also available.
For more infoClick Here.


Customer Math

By Avinash Narula
Discover the invisible Unhappy Customer Stock Exchange and the losses your business will make while trading there. Download option also available.

For more infoClick Here.


Unhappy Customer Stock Exchange

By Avinash Narula
Dissatisfied customers turn into customer icebergs. Find out the damage they cause to your business without your even knowing about it. Download option also available.
For more infoClick Here.


Customer Icebergs

 
   

Motivational Speaker | About Us |Customer Math | Customer Satisfaction Books | Customer Satisfaction Posters | Motivational Gifts | Customer Complaint Cards | Customer Stationery | Corporate Gifts | Customer Services Awards | Customer Satisfaction Campaign | Sponsorship | Customer Day | Customer Power | Happy Customer | Unhappy Customer | Customer Complaint Help Services | Browse Customer Appreciation | Browse Customer Complaints | Customer Satisfaction Online Training | Customer Satisfaction Seminars | Customer Satisfaction-Certificate Online Programs | Customer SatisfactionArticles | Submit Customer Satisfaction Books | Submit Customer Satisfaction Products & Services | Customer Retention Book Collection | Submit Customer Complaints | Review Customer Retention Products & Services | Our Websites | Site Map | Special-service Payment

Powered By Creative Design Studio : Brochure Design and Web Design Services