| Customer and Patient Care Library Edition: With Practical Techniques for Improving Customer Care and Patient Relationships in Healthcare, for All Leve |
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Author: Daniel Farb
Publisher: University Of Health Care
ISBN: 1594910898
Description: Customer and Patient Care teaches how to handle customer and patient situations. Healthcare staff have to deal with the special demands of both. The course structure is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in an... Read more
Price:$99.95
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| Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition (Paperback) |
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Author: Jim Sterne
Publisher: Wiley
ISBN: 471382582
Description: A comprehensive guide to taking full advantage of the Internet for customer care. A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into ... Read more
Price:$28.96
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| Its All About Service: How to Lead Your People to Care for Your Customers (Hardcover) |
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Author: Ray Pelletier
Publisher: Wiley
ISBN: 471716758
Description: Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the... Read more
Price:$24.95
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| Online Customer Care: Applying Todays Technology To Achieve World-Class Customer Interaction (Hardcover) |
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Author: Michael Cusack
Publisher: ASQ Quality Press
ISBN: 873893832
Description: This book focuses on leveraging the advantages of existing technology-based processes and learning and applying emerging processes and technologies--in cost effective ways--to enable organizations to become ongoing, best-in-class customer care providers. Traditionally, one of the biggest problems for customer care executives has been how to balance... Read more
Price:$50.00
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| Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability (Hardcover) |
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Author: Stanley A. Brown
Publisher: Wiley
ISBN: 471643424
Description: How to successfully apply the principles of customer care in any company. Most organizations today recognize the importance of improving customer care—the need to go beyond traditional customer service and truly manage customers as assets—but only about 6% apply its principles effectively. This book fully explains the three stages in the evolution... Read more
Price:$29.67
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