Author: Kevin Billingsley, Brooke Billingsley
Publisher: Literary Architects
Pages: 232
Language: English
ISBN: 1933669020
Description: Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.
Price: $11.53
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