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| To Satisfy & Delight Your Customer: How to Manage for Customer Value |
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Author: William J. Pardee
Publisher: Dorset House Publishing Company, Incorporated
ISBN: 932633358
Description: This book explains how to do QFD easily and effectively. The first part of the book breaks down the QFD process into manageable tasks, starting with setting business goals. Other chapters discuss detailed development tasks, such as discovering customer benefits, and day-to-day management tasks, such as planning, scheduling, reviewing, facilitating,... Read more
Price:$ 39.95
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| Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You (Paperback) |
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Author: Kevin Billingsley, Brooke Billingsley
Publisher: Literary Architects
ISBN: 1933669020
Description: Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many year... Read more
Price:$11.53
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| Unhappy Customer Stock Exchange |
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Author: Avinash Narula
Publisher: Merx Equity Printers
ISBN: 8185398984
Description: Discover the invisible Unhappy Customer Stock Exchange and the losses your business will make while trading there. Download option also available.
For more infoClick Here....
Price:INR 150 /$4(+S&H)
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