| Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (Industrial Engineering) (Hardcover) |
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Author: Ste L. Goldman, Steven L. Goldman, Kenneth Preiss
Publisher: Wiley
ISBN: 471286508
Description: Praise from business leaders for Agile Competitors and Virtual Organizations This book is right on target! It clearly and concisely depicts the dramatic changes that are taking place in the marketplace. I recommend this book to every company that wants to remain competitive in an agile world. --Jerry Junkins Chairman, President and CEO, Texas Instr... Read more
Price:$25.24
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| Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock (Hardcover) |
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Author: Larry Selden
Publisher: Portfolio Hardcover
ISBN: 1591840074
Description: How businesses can thrive by learning which customers are creating the most profit-and which are losing them money. One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don realize that some of their customers are deeply unprofitable, and that simply doing... Read more
Price:$18.45
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| High Value, Low Cost: How to Create Profitable Customer Delight (Financial Times/Pitman Publishing Series) |
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Author: Brian Plowman
Publisher: Pitman Publishing
ISBN: 273604376
Description: n/a
... Read more
Price:$ 57.28
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| Maximizing Call Center Performance (Paperback) |
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Author: Madeline Bodin
Publisher: CMP
ISBN: 1578200261
Description: Ever wish you could find out how North Americas biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling. For call center managers who want to make their customers happy and their company successful, th... Read more
Price:$22.95
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| Persuasive Business Proposals: Writing to Win More Customers, Clients, and Contracts (Paperback) |
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Author: Tom Sant
Publisher: AMACOM
ISBN: 814471536
Description: With over 40,000 copies sold, the first edition of Persuasive Business Proposals helped many readers construct dynamic, effective proposals. Now in paperback, this fully-revised second edition still gives readers simple, effective techniques for organizing, writing, and delivering proposals while updating the authors winning strategies for todays g... Read more
Price:$12.21
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| Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (Paperback) |
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Author: T. Scott Gross
Publisher: Kaplan Business
ISBN: 793188237
Description: In todays tough economy, cutting prices and providing good service aren enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the earl... Read more
Price:$12.89
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| Service Magic: The Art of Amazing Your Customers |
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Author: Chip Bell, Ron Zemke
Publisher: Kaplan Business
ISBN: 793164672
Description: Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the worlds biggest businesses in the fine art of... Read more
Price:$ 90.4
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| The Customer Delight Principle : Exceeding Customers Expectations for Bottom-Line Success |
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Author: Timothy L. Keiningham, Terry Vavra
Publisher: McGraw-Hill
ISBN: 658010042
Description: The Customer Delight Principle shows how customer delight -- not mere satisfaction -- drives repeat purchasing and customer loyalty. The book details how your company can build a customer delight-oriented organization and reveals many of the roadblocks that you are likely to encounter. How to monitor customer delight results, including measurement ... Read more
Price:$ 21.75
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| The Must-Have Customer: 7 Steps to Winning the Customer You Havent Got [BARGAIN PRICE] |
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Author: Robert Gordman, Armin Brott
Publisher: Truman Talley Books
ISBN: 312351690
Description: Veteran business consultant Gordman believes success in business is simple: its literally there for the asking. What he advises executives ask—and keep asking—are questions that help them understand what their company does well, what it could do better and what its competitors do that lures customers away. Of course, listening without bias and inco... Read more
Price:$ 5.99
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| Tips, the Servers Guide to Bringing Home the Bacon - The Customer Speaks To Every Waiter, Waitress, and Restaurant Manager In America -- Make More Mon |
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Author: Tricia Spencer
Publisher: Lilac Bloom Press
ISBN: 971509808
Description: Tips, The Servers Guide To Bringing Home The Bacon - The Customer Speaks! is the perfect accessory for every restaurant uniform. Featuring the results of a national survey of restaurant patrons, this book is the only restaurant industry self-help resource written from the customers point of view. Delightfully illustrated and straight-shooting, Tips... Read more
Price:$ 15.26
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