Author: Colin Shaw, John Ivens
Publisher: Palgrave Macmillan
Pages: 240
Language: English
ISBN: 333990137
Description: This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organizations.
Price: $ 31.1
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