Author: Kristin Anderson
Publisher: AMACOM
Pages: 96
Language: English
ISBN: 081447795X
Description: First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers, * end those \endless\ calls, * take meaningful messages, * handle conference calls and transfer calls, * screen calls and ask focused questions, * use the phone during emergencies, * improve their voice effectiveness, With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Price: $9.85
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