| Listening With Empathy: Creating Genuine Connections With Customers and Colleagues (Hardcover) |
 |
Author: John Selby
Publisher: Hampton Roads Publishing Company
ISBN: 1571745149
Description: With customer loyalty weighing in as the most valued commodity in the workplace today, we’d all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind (Hampton Roads, 2006) John Selby presents his 4-step Empathy on Demand mood-mana... Read more
Price:$13.57
Get this book: Contact |
| |
| Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less |
 |
Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 963626884
Description: Loyal for Life- is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company –no matter how excellent their products or employees –occasionally makes a mistake. How those companies and their employees respond to those mistakes, however is what separates successful costumer service driven organizations fr... Read more
Price:$ 11.66
Get this book: Contact |
| |
| Magnetic Service: Secrets of Creating Passionately Devoted Customers |
 |
Author: Chip R Bell, Bilijack R Bell
Publisher: Berrett-Koehler Publishers
ISBN: 1576752364
Description: The ideal customer defends, champions, forgives, and commits to a company or brand for the long term - but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in Magnetic Service, based on examples of real companies who have done just that. Written in a lively, accessible style, the book shows that loyalty comes ... Read more
Price:$ 24.95
Get this book: Contact |
| |
| Managing Your Most Difficult Customers |
 |
Author: Dennis J. Rourke
Publisher: National Association of Home Builders
ISBN: 867185473
Description: n/a
... Read more
Price:$ 15.95
Get this book: Contact |
| |
| Masters of Loyalty: How to turn your sales force into a loyalty force. |
 |
Author: Duane Sparks
Publisher: The Sales Board, Inc.
ISBN: 975356992
Description: In Masters of Loyalty, you will learn the only real reason why customers become genuinely loyal to suppliers - and why most companies get the loyalty equation wrong. Masters of Loyalty gives both sales managers and salespeople, an intimate view of what loyal customer relationships look and sound like and how to go about transforming sales calls so ... Read more
Price:$ 19.95
Get this book: Contact |
| |
| One Size Fits One: Building Relationships One Customer and One Employee at a Time |
 |
Author: Gary Heil, Tom Parker, Deborah C. Stephens
Publisher: Wiley
ISBN: 471331678
Description: Building Relationships One Customer and One Employee at a Time received critical acclaim from the business press and the endorsement of top CEOs by laying out the ten rules for what customers want-in their own blunt words-and showing how your company can begin to develop the personalized relationships necessary to build loyalty. This updated Second... Read more
Price:$ 22.76
Get this book: Contact |
| |
| Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) |
 |
Author: Paul Szwarc
Publisher: Kogan Page
ISBN: 749443367
Description: Includes both a client and supplier perspective of market research on customer satisfaction and loyalty
... Read more
Price:INR 1481.41/$ 29.16
Get this book: Contact |
| |
| ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle (Hardcover) |
 |
Author: Michael Nick, Kurt Koenig
Publisher: n/a
ISBN: 793187990
Description: ROI selling works within a companys existing sales methods to increase the effectiveness and production of their sales force. Current economic conditions are forcing everyone from large corporations to smaller privately held companies to maximize their revenue streams from new and existing customers. To be successful, firms today must outsell thei... Read more
Price:$17.82
Get this book: Contact |
| |
| Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Todays Consumer-Driven World (Hardcover) |
 |
Author: Pete Blackshaw
Publisher: Doubleday Business
ISBN: 038552272X
Description: In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls consumer-generated media—blogs, social networking pages, message boards, product review sites—even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, mark... Read more
Price:$14.93
Get this book: Contact |
| |
| Thats Customer Focus!: The Overworked and Underappreciated Managers Guide to Creating a Customer-Focused Organization |
 |
Author: Ray Miller, Laura Miller
Publisher: BookSurge Publishing
ISBN: 1419686038
Description: Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage. The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focu... Read more
Price:$ 29.95
Get this book: Contact |
| |
|
