| 50 Powerful Ideas You Can Use to Keep Your Customers |
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Author: Paul R. Timm, Paul R. Phd. Timm
Publisher: Career Press
ISBN: 1564145999
Description: Since publishing the first edition of this classic that has sold over 250,000 copies, the challenges of keeping customers-or creating customer loyalty-has become even more urgent. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Turned-of... Read more
Price:$ 11.99
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| Answering the Ultimate Question: How Net Promoter Can Transform Your Business (Hardcover) |
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Author: Richard Owen, Laura Brooks
Publisher: Jossey-Bass
ISBN: 470260696
Description: Fred ReichheldÕs 2006 book The Ultimate QuestionÑthat question being, ÒHow likely is it that you would recommend this company to a friend or colleague?--challenged the conventional wisdom of customer satisfaction programs. It coined the terms ad profits and good profits and pointed to a faster, much more accurate way of gauging customers real loya... Read more
Price:$19.77
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| Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing) |
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Author: Keki Bhote
Publisher: AMACOM
ISBN: 814423620
Description: It is no longer enough to concentrate on customer satisfaction; companies must graduate to customer loyalty. This Management Briefing identifies the four stages of a companys evolution toward building lasting customer loyalty, and it summarizes the key management principles that must guide the transition. The book also provides a seven-step roadmap... Read more
Price:$ 0.01
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| Branding Your Business: Promoting Your Business, Attracting Customers and Standing out in the Market Place (Business Enterprise) [ILLUSTRATED] (Paperb |
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Author: James Hammond
Publisher: Kogan Page
ISBN: 749450738
Description: A successful business must create a memorable brand and fix it in the consumers mind. Branding Your Business helps entrepreneurs do this by explaining the whole branding process in easy-to-follow terms. Providing practical help instead of academic theories, it explains what a brand is and what it is not, how to conduct a DIY brand audit, and how to... Read more
Price:$16.47
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| Building Customer Loyalty - 21 Essential Elements in Action |
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Author: JoAnna Brandi
Publisher: JoAnna Brandi
ISBN: 1885228414
Description: “JoAnna Brandis Building Customer Loyalty, the 21 Essential Elements In Action is a must-read... but slowly. Reading one essential per day will make for one of your most enlightening months.” This small bookwith 21 elements would pack such a wallop. We ranked them in order of importance/benefit and wrotesmall mini-plans for what steps would be ne... Read more
Price:$ 9.95
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| Building Great Customer Experiences |
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Author: Colin Shaw, John Ivens
Publisher: Palgrave Macmillan
ISBN: 333990137
Description: This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this ... Read more
Price:$ 31.1
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| Care Packages for Your Customers |
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Author: Barbara Glanz
Publisher: McGraw-Hill
ISBN: 71484213
Description: Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, youll deliver a complete CARE package of exceptional customer service. Providing... Read more
Price:$14.21
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| Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover) |
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Author: Ben McConnell, Jackie Huba
Publisher: Kaplan Business
ISBN: 793155614
Description: For the first time in paperback, a revised edition of the book that launched the term “customer evangelism” and inspired the creation of an industry. Updated with new statistics and figures, this landmark book has shown countless companies how to harness the power of evangelism marketing and increase customer loyalty, sales, and profitability. Whe... Read more
Price:$16.50
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| Crisp: Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (Fifty-Minute Series.) (Paperback) |
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Author: Rebecca Morgan
Publisher: Crisp Learning
ISBN: 1560526696
Description: This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer’s needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It’s critical... Read more
Price:$13.95
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| Customer Care Excellence: How to Create an Effective Customer Focus 5th edition (Customer Care Excellence: How to Create an Effective Customer Care) |
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Author: Sarah Cook
Publisher: Kogan Page
ISBN: 749450665
Description: Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that. In clear, practical language, this boo... Read more
Price:$29.30
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