| Customer Centered Selling: Eight Steps to Success from the Worlds Best Sales Force (Paperback) |
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Author: Rob Jolles
Publisher: Free Press
ISBN: 684855011
Description: Customer Centered Selling teaches you the secret of the world-famous Xerox sales training program. The secret, Robert Jolles reveals, is reversing the conventional selling practice of searching for customer needs. To truly create urgency, you must focus instead on the customers problems and decision-making process. Jolles provides a systematic, rep... Read more
Price:$10.88
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| Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results (Hardcover) |
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Author: Earl Naumann, Steven H. Hoisington
Publisher: ASQ Quality Press
ISBN: 873894901
Description: Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organizations business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input througho... Read more
Price:$89.25
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| Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership (Hardcover) |
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Author: Henrik Anderson, Thomas Ritter
Publisher: Wiley
ISBN: 470694246
Description: Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them. This book provides a unique contribution to the field of customer management with a departure from current practice towards understanding customers as multi-individuals and hence s... Read more
Price:$45.67
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| OPEN-Question Selling: Unlock Your Customers Needs to Close the Sale... by Knowing What to Ask and When to Ask It (Paperback) |
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Author: Jeff Gee, Val Gee
Publisher: McGraw-Hill
ISBN: 71484728
Description: Build stronger relationships with customers through the OPEN Questioning technique. By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling thro... Read more
Price:$11.53
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| Quality From Customer Needs To Customer Satisfaction (Hardcover) |
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Author: Bo Bergman, Bengt Klefsjo
Publisher: Studentlitteratur AB
ISBN: 9144041667
Description: Aimed at academic and industry courses teaching Total Quality Management, this text shows how to handle the quality improvement process during all steps of a products life cycle, from customer needs to customer satisfaction, as well as in the support process of an organization. The authors describe philosophies as well as mathods and techniques, th... Read more
Price:$54.95
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| The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition (Hardcover) |
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Author: Vivek Ranadive
Publisher: McGraw-Hill
ISBN: 71450149
Description: In the mid 1980s systems integration visionary Vivek Ranadivé broke the real-time information barrier and helped to digitize Wall Street. With his international bestseller The Power of Now, he helped usher in the real-time business revolution of the late 1990s. Now with this groundbreaking new book, Ranadivé brings news of the next big leap in busi... Read more
Price:$19.77
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