Home  | About Us  | Register  | Login

Login Password

Press  | Contact Us | Articles | Author | Blog
Submit & Search
Complaints/Appreciation
Visit
Customer Shop
Buy Books by
Avinash Narula
Buy Innovative
Coffee Mugs
Buy Creative
Posters
Buy Dissatisfied
Customer Cards
Buy Online
Training Programs
 
CUSTOMER SATISFACTION
Books Resource
Products & Services Resource
Customer/Management Blog

 
Books by Avinash Narula
Posters
Innovative Gifts
Stationery
Customer Hero Awards
Complaint Cards
Campaign
Sponsorship/Business Opportunities
Customer Day
 
CUSTOMER POWER-
The Concept
Happy Customer
Unhappy Customer
Complaint Help Services
Customer Power Club
Terms & Conditions
BROWSE Complaints/Appreciation
 
Onsite Training
Online Training-Individual
Online Training-Corporate
Motivational Seminars
  International Motivational Speaker


Certificate Program- Customer Mathematics
 
CUSTOMER TALK
 

The E-Factor: Building a 24/7, Customer-Centric, Electronic Business for the Internet Age (Hardcover)


Author: Martin T. Focazio
Publisher: AMACOM
Pages: 320
Language: English
ISBN: 814404898

Description: Companies that have Internet departments are dinosaurs, and the position of Webmaster is nearly extinct! In todays successful business model, the Internet isn just an area of business--it is a fundamental structure for how to do business. In highly-competitive companies, the e-factor pervades every aspect of operations. THE E-FACTOR shows managers and executives how to succeed in this radically altered business landscape. It examines the revolutionary impact of Web technology on traditional business operations and how to exploit the technology to transform companies into customer-centric entities. The book supplies lucid answers to the strategic questions that businesspeople must ask, including: * How can we evolve to integrate the Internet and e-commerce universally? * Are we weaving the concept of infostructure into our business, thus managing information and knowledge on a real-time basis? * What business needs does our Web site address? * Does our site demonstrate real value to our target audience?


Price: $19.80

Contact:

Book Available In :


Motivational Speaker | About Us |Customer Math | Customer Satisfaction Books | Customer Satisfaction Posters | Motivational Gifts | Customer Complaint Cards | Customer Stationery | Corporate Gifts | Customer Services Awards | Customer Satisfaction Campaign | Sponsorship | Customer Day | Customer Power | Happy Customer | Unhappy Customer | Customer Complaint Help Services | Browse Customer Appreciation | Browse Customer Complaints | Customer Satisfaction Online Training | Customer Satisfaction Seminars | Customer Satisfaction-Certificate Online Programs | Customer SatisfactionArticles | Submit Customer Satisfaction Books | Submit Customer Satisfaction Products & Services | Customer Retention Book Collection | Submit Customer Complaints | Review Customer Retention Products & Services | Our Websites | Site Map | Special-service Payment

Powered By Creative Design Studio : Brochure Design and Web Design Services