Author: Adrian Payne, Martin Christopher, Helen Peck, Moira Clark
Publisher: Butterworth-Heinemann
Pages: 320
Language: English
ISBN: 750640170
Description: The newly emerging area of relationship marketing has become a major focal point for leading-edge practitioners in their search for sustainable competitive advantage. This book, which complements the best-selling title Relationship Marketing, presents a selection of some of the best writing on the subject by experts from around the world. The editors have supplemented these articles with linking summaries and commentaries which together highlight the breadth of this important topic. Issues such as: *customer retention, *employee satisfaction, *supplier relations, *management of service quality, are all brought together to provide an integrated approach to the development of a relationship marketing strategy. Complements the best-selling title Relationship Marketing Presents a selection of some of the best writing on the subject by experts from around the world.
Price: $157.33
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Book Available In : Andorra
