Author: Lior Arussy
Publisher: CMP Books
Pages: 128
Language: English
ISBN: 1578203066
Description: A must-read for managers; this is a great guide for pulling the customer back into your management loop. — Jerry Vass, author of Soft Selling in the Hard World Lior Arussy spins a cautionary tale for the transition companies m. The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
Price: $17.90
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