Author: Robin L. Lawton
Publisher: ASQ Quality Press
Pages: 177
Language: English
ISBN: 873891511
Description: This book presents a hands-on practical approach to achieving and sustaining leadership in quality and customer satisfaction for knowledge and service work. Through the use of exercises the book teaches a systematic approach to create a truly customer-centered culture. Customer service theories are presented in an easily understood format and there are generous tables, models, and examples to help interpret the authors approach to working for the customer.
Price: $47.25
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