Author: Terry G. Vavra
Publisher: ASQ Quality Press
Pages: 200
Language: English
ISBN: 873895002
Description: Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequences for the customers. Customer Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining
Price: INR 2220.75/$ 52.50
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