Author: Bill Self, Greg Roche, Nigel Hill
Publisher: Butterworth-Heinemann
Pages: 176
Language: English
ISBN: 750655135
Description: This book attempts to redefine the importance of the customer in terms of how their input can be used proactively and creatively for quality improvement...I found the book as a whole an easy, interesting read, being logically structured and well presented.....with the worked examples and commentary proving thought-provoking, uncomplicated and well structured.
Price: $ 38.10
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