Author: Sheila Kessler
Publisher: ASQ Quality Press
Pages: 80
Language: English
ISBN: 873895592
Description: Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to these benefits to the bottom-line, companies are now required to have a solid customer satisfaction system in place to achieve ISO 9001:2000 certification. To help achieve this, best selling author and renowned customer satisfaction expert, Shelia Kessler has written this easy-to-use toolkit which
Price: INR 1269/$ 24.57
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