Author: Thomas Hinton, Wini Schaeffer
Publisher: Prentice Hall
Pages: 273
Language: English
ISBN: 013189630X
Description: Customer-Focused Quality: What To Do on Monday Morning explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
Price: $ 14.94
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