Author: American Productivity & Quality Center
Publisher: Amer Productivity Center
Pages: 102
Language: English
ISBN: 1928593372
Description: Examine the role call centers play in enhancing organizational customer satisfaction systems in Leveraging Call Center Investments to Enhance Customer Satisfaction. Based on the results of a consortium benchmarking study, this report presents 13 findings concerning linking the call centers customer satisfaction system with the companys vision, developing and implementing the system, and measuring its effectiveness.
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