Author: Fred Edmund Jandt
Publisher: Park Avenue Productions
Pages: 211
Language: English
ISBN: 157112067X
Description: This book tends to support the old, tired saw he customer is always right, even though retail these days is clamping down on customer abuse, particularly with returns. As a former clerk, I just wish theyd clamp down on customers who abuse employees, and quit looking at service workers as some sort of replaceable peasant pawns who don deserve better wages or treatment. The fact that Walmart and other retailers take out what are called dead peasant policies on their employees (collecting about 75K for the company in the event an employee dies) should give an idea about what the retail giants and other service firms really think of their workers. Gee, its no wonder Walmart hires all those elderly greeters. They make a small fortune if one of them drops dead!
Price: $ 26.25
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