| Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees (Hardcover) |
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Author: Wayne C. Burkan
Publisher: Wiley
ISBN: 471134163
Description: In this book, Wayne Burkan shows us that the vantage points from which we view and act can earn us critical advantages if we are willing to stretch our thoughts and practices beyond the edge of conventional thinking.
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Price:$23.49
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| You Will Be Satisfied: Ford Motors Top Salesman Shows You How to Turn Happy Customers into Fanatical Loyalists and Leave Your Competitors in the Dust |
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Author: Bob Tasca, Peter Caldwell
Publisher: Harperbusiness
ISBN: 887307981
Description: Bob Tasca is, quite simply, the worlds most effective practitioner of customer satisfaction. His accomplishments are astounding. His small Ford dealership is consistently among the worlds best in sales volume, and industry executives from all over often visit in order to learn from his operation. Though he sells a generic product, Tasca has at time... Read more
Price:$34.95
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| Your Customer $ystem (Paperback) |
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Author: Dr. Daniel R. Price
Publisher: Winning Ways Management, Inc.
ISBN: 970746105
Description: n/a... Read more
Price:$14.95
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| Zero Time: Providing Instant Customer Value - Every Time, All the Time! |
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Author: Raymond T. Yeh, Keri E. Pearlson, George Kozmetsky
Publisher: John Wiley & Sons
ISBN: 471382450
Description: Satisfy your customers instantly -- in Zero TimeTM. In todays fast-paced business world, companies need to react instantaneously. Being a zero-time company involves more than compressing time -- its about providing value for every customer at every opportunity. To achieve this, businesses must be willing to restructure and compress relationships. ... Read more
Price:$ 65
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