| Crisp: Beyond Customer Service, Revised Edition: Effective Programs for Retaining Your Customers |
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Author: Richard Gerson
Publisher: Crisp Learning
ISBN: 1560524618
Description: This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.
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Price:$ 399.98
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| Customer Icebergs |
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Author: Avinash Narula
Publisher: Merx Equity Printers
ISBN: 8190174114
Description: Dissatisfied customers turn into customer icebergs. Find out the damage they cause to your business without your even knowing about it. Download option also available.
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Price:INR Rs.275/$ 7(+S&H)
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| Customer Inspired Quality: Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) |
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Author: James G. Shaw
Publisher: Jossey-Bass
ISBN: 787903469
Description: Read it in just 2 hours! Establish customer-defined quality to escalate performance and profitsIn order for your organization to achieve optimum success, you must understand how customers define a quality version of your product or service. Customer-Inspired Quality will help you do just that, plus establish quantifiable ways to improve processes s... Read more
Price:$ 184.95
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| Customer Integration: The Quality Function Deployment (QFD) Leaders Guide for Decision Making (Qfd Leaders Guide for Decision Making) |
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Author: Doug Daetz, Bill Barnard, Rick Norman
Publisher: Wiley
ISBN: 471132772
Description: Attaining higher levels of customer delight, increasing the speed and efficiency in the product development process, and increasing profits are goals many managers are struggling to achieve. Customer Integrated Decision Making, or CIDM, is a process that will show managers how to reach these goals by integrating the customer into the decision-makin... Read more
Price:$ 30.33
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| Customer Math |
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Author: Avinash Narula
Publisher: Merx Equity Printers
ISBN: 8190174112
Description: Avinash Narula provides the mathematical proof that customer retention is profitable. Once you understand customer math, you will never dare to make the customer unhappy. Hardcover & Download option also available.
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Price:INR 225/$ 5(+S&H)
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| Customer Orientation and Market Action |
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Author: Michael D. Johnson
Publisher: Prentice Hall
ISBN: 133286673
Description: In Customer Orientation and Market Action Johnson provides a rigorous yet practical introduction to customers in todays marketplace. By integrating research and application, the book helps both students and practitioners gain valuable insights into consumer characteristics and needs, and use these insights to improve business decisions.
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Price:$ 48.88
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| Customer Satisfaction Guaranteed: A New Approach to Customer Service, Bedside Manner and Relationship Ease |
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Author: Robert Kausen
Publisher: Life Education
ISBN: 945787553
Description: This practical book, now in its fourth printing, is a perfect introduction to a profound understanding about people, relationships, and service. Kausens light and pragmatic style makes easy reading without losing the deep impact. It is filled with delightful and amusing vignettes that demonstrate the direct connection between state of mind, our mom... Read more
Price:NA
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| Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know |
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Author: Jeffrey Gitomer
Publisher: Bard Press
ISBN: 188516730X
Description: Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers. To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. That means 2.5 percent of your customers are mad and theyRead more
Price:INR 1287.83/$ 30
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| Customer Satisfaction Measurement for ISO 9000: 2000 |
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Author: Bill Self, Greg Roche, Nigel Hill
Publisher: Butterworth-Heinemann
ISBN: 750655135
Description: This book attempts to redefine the importance of the customer in terms of how their input can be used proactively and creatively for quality improvement...I found the book as a whole an easy, interesting read, being logically structured and well presented.....with the worked examples and commentary proving thought-provoking, uncomplicated and well ... Read more
Price:$ 38.10
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| Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification |
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Author: Terry G. Vavra
Publisher: ASQ Quality Press
ISBN: 873895002
Description: Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequences ... Read more
Price:INR 2220.75/$ 52.50
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