| Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex |
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Author: Derek R. Allen
Publisher: ASQ Quality Press
ISBN: 873895932
Description: n/a... Read more
Price:INR 2664.90/$ 49.39
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| Customer Satisfaction Toolkit for ISO 9001:2000 |
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Author: Sheila Kessler
Publisher: ASQ Quality Press
ISBN: 873895592
Description: Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to these benefits to the bottom-line, companies are now required to have a solid customer satisfaction system in place to achieve ISO 9001:2000 certification.... Read more
Price:INR 1269/$ 24.57
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| Customer Satisfaction: Research and Management |
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Author: Tihomir Vranesevic, Claudio Vignali
Publisher: Foxwell & Davies
ISBN: 8884480094
Description: In the last decades the technological development, global competition, and the decrease of the economic growth rate changed the marketing philosophy. The customer satisfaction is one of the main objectives that grarantee the company success for long time. The customer satisfaction depend beyond that from the value of the received product, also from... Read more
Price:$ 50.00
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| Customer Satisfaction: The customer experience through the customers eyes |
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Author: Richard D. Hanks, Greg Roche, Rachel Allen
Publisher: Cogent Publishing
ISBN: 955416116
Description: This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book s pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our custom... Read more
Price:$ 50.00
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| Customer Satisfaction: The Other Half of Your Job (A Fifty-Minute Series Book) |
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Author: Dru Scott
Publisher: Crisp Publications
ISBN: 1560520841
Description: n/a
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| Customer Satisfaction: Tools, Techniques and Formulas for Success |
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Author: Craig Cochran
Publisher: Paton Pr
ISBN: 971323143
Description: The key to competitive advantage is proactively gauging customer perceptions and aggressively acting on the findings. The techniques for doing this don have to be difficult, they just have to be timely and effective. This book explores a range of practical techniques for probing your customers true level of satisfaction. Tools and specific instruc... Read more
Price:INR 2300/$ 108.00
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| Customer-Focused Quality: What to Do on Monday Morning |
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Author: Thomas Hinton, Wini Schaeffer
Publisher: Prentice Hall
ISBN: 013189630X
Description: Customer-Focused Quality: What To Do on Monday Morning explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldri... Read more
Price:$ 14.94
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| Customising Stakeholder Management Strategies: Concepts for Long-term Business Success (Hardcover) |
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Author: Margit Huber, Martina Pallas
Publisher: Springer
ISBN: 3540313184
Description: Third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder Management strategies are customised specifically to companies’ requirements to fulfil their long term business goals. Actively managing internal (employees) and external (customers, shareholder) stakeholders is crucial fo... Read more
Price:$40.42
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| Delighting Customers - How to build a customer-driven organization |
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Author: P. Donovan, T. Samler
Publisher: Springer
ISBN: 412610108
Description: This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.
... Read more
Price:$ 53.56
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| Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (Hardcover) |
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Author: James F. Parker
Publisher: Wharton School Publishing
ISBN: 132343347
Description: The book is a fun read filled with memorable stories that get at the heart of what it takes to lead in a way that simultaneously satisfies employees, customers, and shareholders. Jim Parker plays the role of eloquent detective and ferrets out the interweaving parts that distributed leadership, culture, values, and teamwork play as the underlying la... Read more
Price:$15.63
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