| Hypnotic Writing: How to Seduce and Persuade Customers with Only Your Words |
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Author: Joe Vitale
Publisher: Wiley India Pvt. Ltd.
ISBN: 470009799
Description: Discover the secrets of written persuasion! The principles of hypnosis, when applied to copywriting, add a new spin to selling. Joe Vitale has taken hypnotic words to set the perfect sales environment and then shows us how to use those words to motivate a prospect to take the action you want. This is truly a new and effective approach to copywriti... Read more
Price:$ 13.57
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| Improving Customer Satisfaction, Loyalty & Profit |
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Author: Michael Johnson & Andres Gustafsson
Publisher: Wiley India Pvt. Ltd.
ISBN: 8126509392
Description: Most companies understand that customer satisfaction and loyalty are essential to their success. But few companies know how to link their customers needs with their organizations processes to create the best customer experience possible. Instead, they erect walls between their customer service department and their other organizational functions.Imp... Read more
Price:INR 329/$24.39
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| Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System |
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Author: Johnson
Publisher: John Wiley & Sons
ISBN: 787953105
Description: A Book in the University of Michigan Business School Series Its a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of cus... Read more
Price:INR 1345.14/$ 24.39
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| Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services |
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Author: Weaver-Meyers, Pat L, Stolt, Wilbur A, S.fong, Yem
Publisher: Routledge
ISBN: 078900013X
Description: Librarians agree that resource sharing among libraries cannot succeed without effective delivery of materials
... Read more
Price:INR 3450.83/$ 84
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| Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series) |
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Author: Robert Woodruff, Sarah Gardial
Publisher: Blackwell Publishing, Incorporated
ISBN: 1557865531
Description: This book makes a landmark contribution in assembling some of the best contemporary thinking about relationship marketing illustrated with concrete descriptions of companies in the automobile industry, consumer electronics, public utilities and so on, which are implementing relationship marketing. I highly recommend this to all companies who want t... Read more
Price:INR 2682.46/$ 47.66
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| Large Group Interventions: Engaging the Whole System for Rapid Change (Jossey-Bass Business & Management Series) |
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Author: Barbara Benedict Bunker, Billie T. Alban
Publisher: Jossey-Bass
ISBN: 787903248
Description: Large Group Interventions presents a comprehensive overview of twelve of the most powerful methods of large group interventions in use today. This comprehensive guide describes the methods origins, explores their differences and similarities, and presents vivid examples and case studies of each intervention method in action. Bring together as many ... Read more
Price:$ 48
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| Leadership for Leaders (Thorogood Management Books S.) |
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Author: Michael Williams
Publisher: Thorogood Publishing
ISBN: 1854183508
Description: A ground-breaking book based on extensive research which challenges accepted norms and establishes the seven key competencies required for successful leadership today.
... Read more
Price:$ 27.95
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| Leveraging Call Center Investments to Enhance Customer Satisfaction |
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Author: American Productivity & Quality Center
Publisher: Amer Productivity Center
ISBN: 1928593372
Description: Examine the role call centers play in enhancing organizational customer satisfaction systems in Leveraging Call Center Investments to Enhance Customer Satisfaction. Based on the results of a consortium benchmarking study, this report presents 13 findings concerning linking the call centers customer satisfaction system with the companys vision, deve... Read more
Price:$ 495
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| Linking Customer and Employee Satisfaction to the Bottom Line |
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Author: Derek R. Allen, Morris Wilburn
Publisher: ASQ Quality Press
ISBN: 873895010
Description: The collaboration of Derek R. Allen and Morris Wilburn, Linking Customer And Employee Satisfaction To The Bottom Line: A Comprehensive Guide To Establishing The Impact Of Customer And Employee Satisfaction On Critical Business Outcomes is organized into eleven distinct chapters focusing on the issues thematically related to developing and improving... Read more
Price:INR 1600.00/$ 60
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| Linking Employee Satisfaction to Business Results (Garland Studies on Industrial Productivity) (Hardcover) |
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Author: Paula Topolosky
Publisher: Routledge
ISBN: 815334877
Description: This study investigated the relationship between employee satisfaction and business results. Using data from a Fortune 100 Company, the research examined trends in thirty employee satisfaction variables over a six-year period and identified the relationship of the variables to various corporate and business unit financial metrics. The outcomes of t... Read more
Price:$150.00
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