| Sailing Through Six Sigma - Book & CD Set (Spiral-bound) |
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Author: Michael Brassard, Diane Ritter
Publisher: Brassard & Ritter Llc
ISBN: 970683928
Description: Now get a great book with an electronic version! Sailing Through Six Sigma is the most user-friendly and comprehensive guide for implementing the Six Sigma performance improvement process. By the same authors of The Memory Jogger(tm) series, this book AND e-book(CD-ROM) set brings both the Art and Science of Six Sigma and is a great how-to book: Ho... Read more
Price:$ 25.95
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| Satisfaction Guaranteed |
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Author: Byrd Baggett
Publisher: Thomas Nelson
ISBN: 1558532145
Description: Excellence in customer service results in long-term success, says Byrd Baggett. Thats the reason everybody in business should focus on pleasing customers. Baggett reminds the reader of the habits that almost always result in happy, satisfied customers.
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Price:$25.92
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| Satisfaction: A Behavioral Perspective On The Consumer |
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Author: Richard L. Oliver
Publisher: McGraw-Hill Companies
ISBN: 70480257
Description: Designed for MBA and doctoral programs that have a quality/satisfaction sequence, this new text about the meaning, causes, and consequences of customer satisfaction derives from the authors twenty years of research on the topic. The book covers every psychological aspect of satisfaction formation and is applicable to all consumables, product or ser... Read more
Price:$ 549.06
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| Satisfaction: How Every Great Company Listens to the Voice of the Customer |
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Author: Chris Denove, James Power
Publisher: Portfolio Hardcover
ISBN: 1591841097
Description: At last, the ultimate guide to customer satisfaction by the worlds leading authority on the subject
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Price:INR 1,154.77/$ 25.95
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| Satisfying Internal Customers First! |
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Author: Richard Y. Chang, P. Keith Kelly
Publisher: Pfeiffer
ISBN: 787950823
Description: This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
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Price:$ 20
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| Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction (Quality Improvement Series) (Paperba |
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Author: Richard Y. Chang, P. Keith Kelly
Publisher: Pfeiffer & Company
ISBN: 1883553040
Description: External customer satisfaction is key to your organizations success. But just as important are an organizations internal customers and how they work together to produce products and services. Your team must go beyond merely tracking to actually improving customer satisfaction.
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Price:$14.95
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| Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty (Hardcover) |
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Author: Dan Stiff
Publisher: McGraw-Hill
ISBN: 71470425
Description: A brand has the tremendous power to create a positive experience that will resonate with your customers. So why do you-and most other salespeople- focus on selling your product or service, but not on selling your brand? Sell the Brand First reveals a fresh, highly effective way to close the sale: by selling to your customers from brand strength. C... Read more
Price:$18.21
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| Service Quality Improvement: The Customer Satisfaction Strategy for Health Care |
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Author: Wendy Leebov EdD
Publisher: Authors Choice Press
ISBN: 595455581
Description: A goldmine of approaches to help you build a service-oriented culture and focus all employees on service excellence and continuous service improvement. Described as “the bible of service improvement strategy”. Tailored to the needs of administrators, strategy coaches, middle managers, consultants, teams and task force members, this book presents th... Read more
Price:$ 24.95
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| Sun Tzu Strategies for Winning the Marketing War: 12 Essential Principles for Winning the War for Customers (Paperback) |
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Author: Gerald A. Michaelson, Steven W. Michaelson, Gerald Michaelson, Steven Michaelson
Publisher: McGraw-Hill
ISBN: 71427317
Description: Battle-tested strategies for marketing your product or service to victory! Millions of business warriors have been inspired by lessons from one of the worlds greatest strategists, Sun Tzu. In Sun Tzu Strategies for Winning the Marketing War, the bestselling author and Sun Tzu expert Gerald Michaelson interprets the influential thinkers classic bat... Read more
Price:$8.76
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| Taking Care of eBusiness - Success in the Digital Economy (How Todays Market Leaders Are Increasing Revenues, Productivity, and Customer Satisfaction) |
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Author: Thomas M. Siebel
Publisher: Currency
ISBN: B000WE8ZLU
Description: The founder and CEO of Siebel Systems, the worlds leading provider of eBusiness software, reveals the eight principles of eBusiness that companies must master to succeed in todays economy. Siebel shows how market leaders are applying information and communication technology to better understand and satisfy their customers. Thanks to todays eBusines... Read more
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