| The Customer Care and Contact Center Handbook |
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Author: Garry Schultz
Publisher: ASQ Quality Press
ISBN: 873895614
Description: Customer satisfaction is essential to the success of any and all businesses. At a time in which technological advances, cultural changes, and escalating customer expectations have rendered post-sale customer support more demanding than ever, the need for exemplary post-sale services is greater than ever. Ensuring all customer interactions result in... Read more
Price:$ 47.25
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| The Customer Comes Second: Put Your People First and Watch em Kick Butt (Hardcover) |
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Author: Hal Rosenbluth, Diane Mcferrin Peters
Publisher: Collins Business
ISBN: 60526564
Description: Tom Peters says Hal Rosenbluths story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his co... Read more
Price:$17.79
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| The Customer Is Usually Wrong!: Contrary to What YouVe Been Told...What You Know to Be True! |
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Author: Fred Edmund Jandt
Publisher: Park Avenue Productions
ISBN: 157112067X
Description: This book tends to support the old, tired saw he customer is always right, even though retail these days is clamping down on customer abuse, particularly with returns. As a former clerk, I just wish theyd clamp down on customers who abuse employees, and quit looking at service workers as some sort of replaceable peasant pawns who don deserve bett... Read more
Price:$ 26.25
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| The Interdependence of Employee and Customer Satisfaction |
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Author: Yasemin Mehmet
Publisher: VDM Verlag Dr. Mueller e.K.
ISBN: 3836417332
Description: In the last years, organisations have invested considerable resources into programs that enhance the satisfaction of their personnel. The implicit proposition underlying these activities is that content employees lead to content clients. Employee satisfaction is expected to result in better working performance including politeness, positive non-ver... Read more
Price:INR 2645.87
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| The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management) (Hardcover) |
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Author: David Frederick Ross
Publisher: Auerbach Publications
ISBN: 1420064975
Description: The growing power being exercised by today’s consumer is causing significant paradigm shifts away from traditional marketing. This is leading to a whole new take on the structure and functioning of supply chain management (SCM). It’s no longer so much about improving the manufacturing process as it is improving the point and speed of contact and th... Read more
Price:$79.95
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| The Mind of the Customer (Hardcover) |
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Author: Richard Hodge, Lou Schachter
Publisher: McGraw-Hill
ISBN: 71470271
Description: “Today’s sales professionals have to find a way to contribute to their customers’ ability to satisfy their own customers and achieve their critical business goals.” --Dale Hayes, Vice President of Sales, UPS. “The old world of buying them a scotch and having a great dinner is not enough.... The speed of change, the availability of information to y... Read more
Price:$19.77
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| The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference |
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Author: Claes Fornell
Publisher: Palgrave Macmillan
ISBN: 1403981973
Description: In a world where consumers have access to an abundance of free information about purchase alternatives, business managers must adapt to a startling new reality. What businesses and investors must realize, says Fornell, is that customers know something that Wall Street has yet to figure out. The Satisfied Customer makes the case that global market f... Read more
Price:$ 18.45
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| The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees (Hardcover) |
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Author: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Publisher: Free Press
ISBN: 743225694
Description: James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold a... Read more
Price:$25.55
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| Total Quality in Construction Projects: Achieving Profitability with Customer Satisfaction |
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Author: R. Baden Hellard
Publisher: Thomas Telford Ltd
ISBN: 727719513
Description: n/a... Read more
Price:INR 4500.72/$ 82.00
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| Web-Customer Satisfaction (Paperback) |
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Author: Jose M. Ospina
Publisher: VDM Verlag Dr. Mueller e.K.
ISBN: 3639081188
Description: n/a
... Read more
Price:$69.81
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