| 301 Great Customer Service Ideas: From Americas Most Innovative Small Companies |
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Author: Nancy Artz, Harvey MacKay
Publisher: Inc Publishing
ISBN: 1880394332
Description: The third in Inc. magazines bestselling series of hands-on ideas to help businesses excel.
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Price:$ 149.71
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| 6 Customer Service Training Manual Set via Instant Download |
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Author: David V. Greis
Publisher: The Customer Service Training Institute
ISBN: n/a
Description: Get 6 of our most popular and informative Customer Service Training Manuals from the basics through Advanced topics such as conflict resolution and service recovery techniques. All available in an easy to read and understand format. Instant download gets you started within minutes for fast results!... Read more
Price:$ 37.95
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| A Piece of the Pie: The Story of Customer Service at Publix [UNABRIDGED] |
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Author: Joseph W. Carvin, Charlie Jenkins Jr.
Publisher: Joseph W. Carvin
ISBN: 976818302
Description: Publix Super Markets, Inc. -- the largest employee-owned company in the world -- is renowned for its extraordinary customer service. Using anecdotes from Publix customers and associates, the companys former Vice President of Human Resources tells why Publix associates treat customers so well.
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Price:$ 9.95
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| At Americas Service: How Your Company Can Join the Customer Service Revolution |
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Author: Karl Albrecht
Publisher: Grand Central Publishing
ISBN: 446393169
Description: A MUST READ for EVERY manager, employer, CEO, anyone who is a leader of just one or thousands of employees! It will literally change the way a leader looks at their company and what it takes to be successful by demonstrating how the employees MUST come first as the companys NUMBER ONE asset! It will cause a total shift in the leaders thinking, from... Read more
Price:$ 9.99
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| Award Winning Customer Service: 101 Ways to Guarantee Great Performance (Paperback) |
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Author: Renee Evenson
Publisher: AMACOM
ISBN: 814474543
Description: It is full of practical, easy to implement advice for both employees and managers. If you want to be your customers #1 choice and give great service, this is the must buy book! In the business market today, change is certain. Businesses MUST stay ahead of the competition. The way to do that is providing great customer service. This book is except... Read more
Price:$12.21
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| BE OUR GUEST (Paperback) |
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Author: Ted Kinni
Publisher: Disney Editions
ISBN: 786853948
Description: Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Gue... Read more
Price:$8.76
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| Best Practices in Customer Service (Paperback) |
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Author: Ron Zemke
Publisher: AMACOM
ISBN: 814470289
Description: Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on... Best Practices in Customer Service is a one-stop resource design... Read more
Price:$26.37
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| Beyond Hello: A Practical Guide for Excellent Telephone Communication and Quality Customer Service (Paperback) |
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Author: Jeannie Davis
Publisher: Now Hear This
ISBN: 944918042
Description: This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
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Price:$24.95
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| Beyond the Billboards: Truth About Great Customer Service |
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Author: Michael J. Crain
Publisher: AuthorHouse
ISBN: 1434326624
Description: This book is for all those who strive for customer satisfaction as if it were a holy grail; one that could provide everlasting success. It is for those who want to do more than plaster billboards with seductive slogans, print logos on the pages of newspapers, broadcast slick TV commercials, or babble empty promises over the radio.
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Price:$ 23.95
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| Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) |
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Author: David L. Butler
Publisher: Butterworth-Heinemann
ISBN: 750676841
Description: Until recently, customer call centers were very much back-end operations, out of site and out of the minds of corporate chiefs. That was before several recent high-profile fiascos in the US, UK and Australia, where badly-run call centers destroyed in a few months the customer goodwill that had been expensively built up over years.
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Price:$ 36.86
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