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At Americas Service: How Your Company Can Join the Customer Service Revolution


Author: Karl Albrecht
Publisher: Grand Central Publishing
Pages: 241
Language: English
ISBN: 446393169

Description: A MUST READ for EVERY manager, employer, CEO, anyone who is a leader of just one or thousands of employees! It will literally change the way a leader looks at their company and what it takes to be successful by demonstrating how the employees MUST come first as the companys NUMBER ONE asset! It will cause a total shift in the leaders thinking, from customer oriented to employee oriented way of doing business. The author emphasizes as the company takes care of the employee, they, in turn will take care of the customer. Karl shows you how to do it with excellent concepts and ideas that work! Reading this book will cause the reader to lose sleep, to be haunted if they choose to ignore Karls leading! Perhaps losing valuable employees in the process, never realizing why. Karl shares how companies spend thousands of dollars on learning how to catch and keep customers, when the real key, like Karl demonstrates, is how to catch and keep EMPLOYEES, who catch and keep customers. The business then thrives! Karl is an amazing author.


Price: $ 9.99

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