Author: David L. Butler
Publisher: Butterworth-Heinemann
Pages: 178
Language: English
ISBN: 750676841
Description: Until recently, customer call centers were very much back-end operations, out of site and out of the minds of corporate chiefs. That was before several recent high-profile fiascos in the US, UK and Australia, where badly-run call centers destroyed in a few months the customer goodwill that had been expensively built up over years.
Price: $ 36.86
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