Author: Thomas T. Hirata
Publisher: Productivity Press
Pages: 120
Language: English
ISBN: 1420083813
Description: Statistics show that a single satisfied customer can bring a company two new ones – but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning presents a progressive, cost-cutting efficiency system that builds on Material Requirement Planning (MRP) and Enterprise Resource Planning (ERP) to facilitate improved customer satisfaction. The book illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. Such a change is bound to make the company grow, benefiting its employees and suppliers, as well as the surrounding community.
Price: $49.95
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