Author: Karen Leland, Keith Bailey
Publisher: Career Press
Pages: 160
Language: English
ISBN: 1601630131
Description: As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in todays fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.
Price: $9.59
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