Author: Paul Levesque
Publisher: Entrepreneur Press
Pages: 304
Language: English
ISBN: 1932531912
Description: Most towns have one--a legendary local business that consistently attracts people from miles around. Its the place that the locals proudly bring visiting relatives and friends to, the place thats always jumping with turbocharged workers and lines of delighted customers, even while nearby competitors are struggling just to stay in business. Its a flashpoint business: one where employee and customer excitement catch fire and fuel each other. Want to turn your business into a flashpoint business? This book will teach you exactly how to ignite the spark. Motivate employees to go the extra mile for customers. Encourage employees to brainstorm and implement their own innovative customer service ideas. Make positive customer feedback a powerful antidote to employee apathy. Use time-release motivators to sustain the excitement. Follow this books simple yet powerful formula to create a more customer-focused culture--and gain the competitive upper hand.
Price: $ 19.95
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