Author: Maxine Kamin
Publisher: ASTD Press
Pages: 212
Language: English
ISBN: 1562863304
Description: For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance.
Price: $48.95
Contact:
Book Available In :
