Author: Marty Seldman, John Futterknecht, Ben Sorensen
Publisher: Kaplan Business
Pages: 288
Language: English
ISBN: 1419596098
Description: What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people. Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a
Price: INR 887/$ 14
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