Author: Lisa Ford, David McNair, Bill Perry
Publisher: Adams Media
Pages: 216
Language: English
ISBN: 1580624588
Description: Lisa Fords insights and ideas about customer service, however, are timeless. This book represent a compilation of the customer service ideas and techniques she has talked about over the years. Its great to have all of it in one place, and in a book format. The book includes self-appraisals, ideas for team exercises, and numerous examples of good service and poor service. It is well written, very cohesive and, if sincerely adapted by a company, can turn-around any failing customer service program. If you or your business deals with customers, Exceptional Customer Service is worth a good read, or at least a good skim. The authors provide many ways of thinking about, and actually taking steps toward, improving your customer relations. Written in an informal, friendly style, I especially liked the fact that the book is mainly straight text.
Price: $10.36
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