Author: Ron Willingham
Publisher: Prentice Hall Press
Pages: 224
Language: English
ISBN: 013388158X
Description: Today customers are more demanding and unreasonable. Time truly is money and its getting harder and harder to go the exra mile when it means letting something else slide. Yet no one can afford to lose customers. The principles in the book are good: giving the customer your full attention, listening to them, making eye contact, inviting them back and so on. It is filled with the basics of outstanding customer service.
Price: $9.43
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