Author: Thom A. Mayer, Robert J. Cates
Publisher: Health Administration Press
Pages: 120
Language: English
ISBN: 1567932282
Description: Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
Price: $ 43.66
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