| Branded Customer Service: The New Competitive Edge [ILLUSTRATED] (Hardcover) |
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Author: Janelle Barlow, Paul Stewart
Publisher: Berrett-Koehler Publishers
ISBN: 1576752984
Description: Branded Customer Service breaks new ground with an assertion that brand equity is built not just through advertising and public relations, but also through the human exchange of customer service. Customer relations experts Janelle Barlow and Paul Stewart have a passion for branding and explain in practical terms how to take a defined, recognizable ... Read more
Price:$22.36
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| Breakthrough Customer Service: Best Practices of Leaders in Customer Support (Hardcover) |
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Author: Stanley A. Brown
Publisher: Wiley
ISBN: 471642320
Description: Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A. Sinex, III, Manage... Read more
Price:$99.80
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| Call Center Management on Fast Forward: Succeeding in Todays Dynamic Customer Contact Environment |
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Author: Brad Cleveland
Publisher: ICMI Press
ISBN: 1932558063
Description: The industry s No. 1 selling book on call center management! Now updated and expanded, Call Center Management on Fast Forward; is the most comprehensive source available on running a call center. It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, ... Read more
Price:$ 26.37
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| Channel Champions: How leading companies build new strategies to serve customers (Hardcover) |
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Author: Steven Wheeler, Evan Hirsh
Publisher: Jossey-Bass
ISBN: 787950343
Description: If product is no longer king, what is? Companies like Dell Computers, Lexus, Wal-Mart and Amazon.com have found phenomenal success by coming up with the answer-channels. The channels by which goods are marketed and distributed have become the new drivers of economic success. From these channels flow customer satisfaction, market share, revenue gain... Read more
Price:$30.36
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| Crisp: Great Customer Service for Your Small Business |
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Author: Richard Gerson
Publisher: Crisp Learning
ISBN: 1560523646
Description: Learn how to use customer service as a powerful marketing tool, and how to measure the quality of your service as well as your customer satisfaction level.
... Read more
Price:$ 4.80
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| Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series) (Paperback) |
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Author: William B. Martin
Publisher: Crisp Learning
ISBN: 1560525991
Description: The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer’s needs. Everyone in an organization has something to do with customers daily. Customer service ... Read more
Price:$19.95
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| Crowning The Customer (Hardcover) |
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Author: Feargal Quinn
Publisher: Raphel Marketing
ISBN: 962480827
Description: What can the owner of an Irish supermarket chain teach anyone about customer service? is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principl... Read more
Price:$16.75
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| Customer at the Crossroads: From Parable to Practice [ILLUSTRATED] |
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Author: Eric Harvey, B J Gallagher Hateley
Publisher: Berrett-Koehler Publishers
ISBN: 1583760806
Description: Eric Harvey and BJ Hateley (A Peacock in the Land of Penguins) have collaborated to produce the perfect companion piece to 180 Ways To Walk The Customer Service Talk. Endorsed by notable service leaders such as Carl Sewell (Customers For Life) and David Novak (Taco Bell, Pizza Hut, and KFC), Customer at the Crossroads is a simple story with a powe... Read more
Price:$ 9.95
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| Customer Focus: The New Imperative - Vol I (Customer Service And Satisfaction) |
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Author: Kaushik Mukerjee
Publisher: ICFAI University Press
ISBN: 8131403076
Description: Customer Focus Is No Longer A Mere Buzzword But An Imperative In Today S Borderless World. The Demolition Of Trade Barriers, Easy Access To Technology, Competition From Third World Countries, And Quick And Cheap Communication Across Continents Have All Contributed To Create Intense Competition. This Has Resulted In Better Deals For Customers And, T... Read more
Price:INR 400.00
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| Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP/ERP Systems (Hardcover) |
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Author: Thomas T. Hirata
Publisher: Productivity Press
ISBN: 1420083813
Description: Statistics show that a single satisfied customer can bring a company two new ones – but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning presents a progressive, cost-cutting efficiency system that builds on Material Requirement Planning (MRP) and Enterprise Resource Planning (ERP) to facilitate im... Read more
Price:$49.95
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