| Customer Service 101: Basic Lessons to Be Your Best |
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Author: Renee Evenson
Publisher: Bull'sEye Publishing
ISBN: 1890181005
Description: Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service. Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in cont... Read more
Price:$11.01
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| Customer Service 201: Managing Your People to Be Their Best (Paperback) |
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Author: Renee Evenson
Publisher: Bull'sEye Publishing
ISBN: Bull'sEye Publishing
Description: Deal with your employee the same way you expect them to deal with their customers. Give your employees exceptional service and it will be easier for them to give their customers exceptional service.
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Price:$19.95
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| Customer Service and Professionalism for Women (The Professional Woman Network Series) (Paperback) |
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Author: Linda Ellis Eastman
Publisher: Professional Woman Publishing
ISBN: 979115310
Description: A must-read for women who wish increased knowledge about professional appearance, attitude and behavior in the workplace. This twenty-five chapter anthology has powerful tips regarding business etiquette, professional image, and professionalism. This book is in the library of numerous Fortune 100 Corporations.
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Price:$19.95
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| Customer Service Basics |
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Author: David V. Greis
Publisher: The Customer Service Training Institute
ISBN: n/a
Description: Get a thorough understanding of the basic fundamentals of Customer Service in this easy to read manual. Availble through instant download.... Read more
Price:$ 14.95
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| Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series) (Hardcover) |
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Author: Larry Fogli, Jennifer Ukei
Publisher: Pfeiffer
ISBN: 787976202
Description: Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best p... Read more
Price:$51.20
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| Customer Service For Dummies (For Dummies (Business & Personal Finance)) |
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Author: Karen Leland, Keith Bailey
Publisher: For Dummies
ISBN: 471768693
Description: Well-written, fun-to-read...An excellent book to make those hard-earned marketing dollars work to your advantage. Excellent...Provides lots of step-by-step tips.
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Price:$ 14.95
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| Customer Service for the New Millennium: Winning and Keeping Value-Driven Buyers |
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Author: Robert B. Tucker
Publisher: Career Press
ISBN: 156414321X
Description: n/a... Read more
Price:$ 25.75
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| Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)) (Paperback) |
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Author: Karen Leland, Keith Bailey
Publisher: Career Press
ISBN: 1601630131
Description: As most corporate giants and small businesses alike have realized, service--both online and off--is a critical concern for surviving and thriving in todays fast-paced, quick-changing, and high-tech environment. One study shows that it costs six times more to gain a new customer than to retain a current one.
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Price:$9.59
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| Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence (Paperback) |
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Author: Kristin Baird
Publisher: Jossey-Bass
ISBN: 787952516
Description: Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer ser... Read more
Price:$40.50
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| Customer Service Is More Than a Department: Its An Attitude (Paperback) |
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Author: Tom Reilly
Publisher: Motivation Press
ISBN: 944448259
Description: Customer satisfaction has been trending downward in recent years. We have lost something as a culture—a politeness and concern for others. This book is for managers, business owners, salespeople, customer service representatives, operations employees, administrative assistants, and credit department associates—people at all levels in a company. If ... Read more
Price:$11.95
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