| Customer Service Made Easy (Entrepreneur Made Easy) |
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Author: Paul Levesque
Publisher: Entrepreneur Press
ISBN: 1932531912
Description: Most towns have one--a legendary local business that consistently attracts people from miles around. Its the place that the locals proudly bring visiting relatives and friends to, the place thats always jumping with turbocharged workers and lines of delighted customers, even while nearby competitors are struggling just to stay in business. Its a fl... Read more
Price:$ 19.95
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| Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Paperback) |
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Author: Stephen Coscia, Stephen Coscia
Publisher: CMP Books
ISBN: 1578200466
Description: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect... Read more
Price:$14.78
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| Customer Service Training (Astd Trainers Wordshop) (Astd Trainers Wordshop) (Paperback) |
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Author: Maxine Kamin
Publisher: ASTD Press
ISBN: 1562863304
Description: For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of c... Read more
Price:$48.95
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| Customer Service: Career Success Through Customer Satisfaction |
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Author: Paul R. Timm
Publisher: Prentice Hall
ISBN: 135766958
Description: Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achievement. This edition emphasizes the impact of customer ... Read more
Price:INR 2121.32/$ 58.3
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| Customer Tells: Delivering World-Class Customer Service by Reading Your Customers Signs and Signals |
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Author: Marty Seldman, John Futterknecht, Ben Sorensen
Publisher: Kaplan Business
ISBN: 1419596098
Description: What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people. Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and... Read more
Price:INR 887/$ 14
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| Customer-Driven Project Management : Building Quality into Project Processes |
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Author: Bruce T. Barkley, James H. Saylor
Publisher: McGraw-Hill Professional
ISBN: 71369821
Description: Reorganize any project for improved efficiency and quality Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on... Read more
Price:$ 47.20
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| Customer-Driven Services Management (Response Books) (Paperback) |
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Author: S Balachandran
Publisher: Sage Publications Pvt. Ltd
ISBN: 761932550
Description: Intense competition in the rapidly growing global market has given rise to a need for superiority in services. Indian customers now demand world-class quality and efficiency, and companies that can provide this consistently will gain competitive advantage. The growing service industry forms a significant part of Indias economy, on its own and as a ... Read more
Price:$38.95
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| Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer (Paperback) |
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Author: Carl Sewell, Paul B. Brown
Publisher: Doubleday Business
ISBN: 385504454
Description: In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas... Read more
Price:$10.17
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| Data Analysis, Classification and the Forward Search: Proceedings of the Meeting of the Classification and Data Analysis Group (CLADAG) of the Italian |
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Author: Sergio Zani, Andrea Cerioli, Marco Riani, Maurizio Vichi
Publisher: Springer
ISBN: 354035977X
Description: The book presents new developments in data analysis, classification and multivariate statistics, and in their algorithmic implementation. The more methodologically oriented reader will find contributions to the theory of clustering and discrimination, multidimensional data analysis, data mining, and robust statistics with a special emphasis on the ... Read more
Price: $ 139.00
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| Dear Homeowner: A Book of Customer Service Letters (Carol Smiths Customer Relations Series) |
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Author: Carol Smith
Publisher: Home Builder Press
ISBN: 867185112
Description: Carol Smith, a leading customer relations consultant in the homebuilding industry, has more than 20 years of experience in the homebuilding industry. She publishes the bimonthly newsletter, Home Address, and is a frequent speaker at industry educational events. She is also the author of several highly successful books published by Home Builder Pres... Read more
Price:$ 37.50
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