| Delivering and Measuring Customer Service - This isnt rocket surgery! |
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Author: Richard D. Hanks
Publisher: Duff Road Endeavors, LLC
ISBN: 615185401
Description: Stephen R. Covey called this, THE FINEST BOOK ON CUSTOMER SERVICE IVE READ. Finally, a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve!
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Price:$ 21.94
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| Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development |
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Author: C. M. Fisher, James T. Schutta
Publisher: ASQ Quality Press
ISBN: 873895851
Description: Leading organizations have proven time and time again that incorporating the voice of the customer into their strategic operations is essential for long-term success. Likewise, a great deal of information exists on the benefits of quality function deployment and how it can revitalize an organization. But little has been written that connects the tw... Read more
Price:$ 47.25
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| Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customers Expectation (Paperback) |
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Author: Lisa Ford, David McNair, Bill Perry
Publisher: Adams Media
ISBN: 1580624588
Description: Lisa Fords insights and ideas about customer service, however, are timeless. This book represent a compilation of the customer service ideas and techniques she has talked about over the years. Its great to have all of it in one place, and in a book format. The book includes self-appraisals, ideas for team exercises, and numerous examples of good s... Read more
Price:$10.36
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| Exceptional Customer Service: Handle Customers With Skill and Confidence (Sixty-Minute Training Series) (Paperback) |
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Author: n/a
Publisher: Natl Seminars Pubns
ISBN: 1558522751
Description: n/a
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Price:$4.79
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| Fanatically Relentless Customer Service -- The Insiders Guide: How to Rescue Your Customers from a World of Crappy Service |
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Author: Calvin Stovall
Publisher: Tasora Books
ISBN: 1934690031
Description: Remember the good old days when you called a company and a real person actually answered the phone? When a customer service rep actually followed through on their promise? When you walked up to a service counter and the employee was actually smiling and looked like they wanted to serve you?
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Price:$ 11.86
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| Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred |
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Author: Michael Heppell
Publisher: Not Avail
ISBN: 273707922
Description: Everybody loves Five Star Service. Its the surest way to a more successful career for you and greater success for your organization. Whats more, its not half as difficult or time consuming to achieve as you might think! Neither does it have to cost a fortune. Theres a common misconception that Five Star Service carries a hefty price tag - this is ... Read more
Price:$32.50
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| Fundamentals of Customer-Focused Management: Competing through Service |
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Author: Joby John
Publisher: Praeger Publishers
ISBN: 156720564X
Description: Customer-orientation, customer-centricity, and customer relationship management (CRM) are not new concepts or practices. But information technology has unleashed tremendous opportunities in dealing with a customer and in creating value to the customer. And yet the majority of CRM investments and initiatives fail because firms do not have the approp... Read more
Price:$ 75
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| Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones (Hardcover) |
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Author: Erik Granered
Publisher: Nicholas Brealey Publishing
ISBN: 1904838030
Description: Companies around the world have joined the global services revolution. The financial benefits of outsourcing customer service call centers are well known. Brilliant technology makes the transition seamless. And yet, missing a single key ingredient, outsourcing is unlikely to succeed. That missing element is culture. Global Call Centers is the first... Read more
Price:$39.95
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| Hey, Im the Customer: Front Line Tips for Providing Superior Customer Service (Paperback) |
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Author: Ron Willingham
Publisher: Prentice Hall Press
ISBN: 013388158X
Description: Today customers are more demanding and unreasonable. Time truly is money and its getting harder and harder to go the exra mile when it means letting something else slide. Yet no one can afford to lose customers. The principles in the book are good: giving the customer your full attention, listening to them, making eye contact, inviting them back an... Read more
Price:$9.43
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| How to Talk to Customer Create a Great Impression Every Time withMAGIC (Hardcover) |
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Author: Diane Berenbaum, Tom Larkin
Publisher: Jossey-Bass
ISBN: 787987522
Description: Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Gr... Read more
Price:$17.21
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