| Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results |
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Author: Jack Mitchell
Publisher: Hyperion
ISBN: 1401300340
Description: Once a customer, always a friend-that is the simple philosophy behind Mitchells/Richards, two of the most successful clothing stores in the nation-and that is why Jack Mitchell, his family, and associates inspire the enduring loyalty and admiration of his customers, including todays top CEOs. Jacks two stores, Richards in Greenwich, Connecticut, an... Read more
Price:$ 13.57
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| Human Sigma: Managing the Employee-Customer Encounter (Hardcover) |
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Author: John H. Fleming, Jim Asplund
Publisher: Gallup Press
ISBN: 1595620168
Description: The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees — and all-too-real declining profit margins — the need for change is obvious. Human Sigma addresses this need w... Read more
Price:$17.13
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| Invisible Profits: The Power of Exceptional Customer Service |
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Author: Robert Moment
Publisher: One Moment Publishing
ISBN: 978-0-9799982-1-8
Description: Invisible Profits: The Power of Exceptional Customer Service is your key to soaring above your competition. In this complete guide to exceptional customer service you will learn:
*How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team.
*How to know e... Read more
Price:$ 19.95
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| Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series) |
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Author: Thom A. Mayer, Robert J. Cates
Publisher: Health Administration Press
ISBN: 1567932282
Description: Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
... Read more
Price:$ 43.66
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| Managing Customer Service (Management Pocketbooks) (Management Pocketbooks) (Paperback) |
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Author: Andy Cross
Publisher: Management Pocketbooks
ISBN: 1903776929
Description: For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows that a mere 5% increase in customer loyalty can boost profitability by up to 85%. Earning loyalty is about delighting the customer by delivering outsta... Read more
Price:$12.95
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| Managing Quality Customer Service (A Fifty-Minute Series Book) (Paperback) |
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Author: William B. Martin
Publisher: Crisp Learning
ISBN: 931961831
Description: Determine what customers really want, how to meet those needs and measure your service.
... Read more
Price:$11.86
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| Measuring Customer Service Effectiveness (Hardcover) |
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Author: Sarah Cook
Publisher: Gower Publishing Company
ISBN: 566085380
Description: A study undertaken by the Institute of Customer Service in 2001 found that those organisations with an excellent reputation in their customers eyes demonstrated a 72 per cent increase in profit per employee on a like for like basis compared with those companies with a poor reputation. They also produced a higher net margin and a higher return on t... Read more
Price:$94.95
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| Monitoring, Measuring, & Managing Customer Service (Hardcover) |
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Author: Gary S., PhD Goodman, Gary S. Goodman
Publisher: Jossey-Bass
ISBN: 787951390
Description: Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department. Goodman identifies the behaviors that const... Read more
Price:$32.00
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| Online Customer Service for Dummies |
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Author: Keith Bailey, Karen Leland
Publisher: Hungry Minds
ISBN: 076455316X
Description: Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.
... Read more
Price:n/a
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| Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) (Paperback) |
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Author: Robert Bacal
Publisher: McGraw-Hill
ISBN: 007144453X
Description: A satisfied customer is a loyal customer, and in todays supercompetitive business economy few things are as crucial to a companys bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Custom... Read more
Price:$9.95
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