Whats the Secret: To Providing a World-Class Customer Experience (Hardcover),Value-Added Se

Customer Icebergs
Price :INR Rs.275/$ 7(+S&H)
Description
Dissatisfied customers turn into customer icebergs. Find out the damage they cause to your business without your even knowing about it. Download option also available.
For more infoClick Here.

Customer Math
Price :INR 225/$ 5(+S&H)
Description
Avinash Narula provides the mathematical proof that customer retention is profitable. Once you understand customer math, you will never dare to make the customer unhappy. Hardcover & Download option also available.
For more infoClick Here.

Unhappy Customer Stock Exchange
Price :INR 150 /$4(+S&H)
Description
Discover the invisible Unhappy Customer Stock Exchange and the losses your business will make while trading there. Download option also available.

For more infoClick Here.

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Hardcover)
	Author: Dennis Snow, Teri Yanovitch Publisher: DC Press ISBN: 193202106X Description: Customer Service is not a lost art -- but it surely needs to be rediscovered. With all the books that have been written on the subject, it is surprising how little solid insight has been really offered. That is why Unleashing Excellence stands out from the crowd. Without fluff and puffery, customer service experts Dennis Snow and Teri Yanovitch giv... Read more Price:$16.47 Get this book: Contact

Up Your Service Insights (Paperback)
	Author: Ron Kaufman Publisher: Ron Kaufman Pte Ltd ISBN: 9810459394 Description: Amazing stories of spectacular service – and how you can do it, too. Real drama and trauma of service disasters – and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest for... Read more Price:$17.95 Get this book: Contact

Value-Added Customer Service: The Employees Guide for Creating Satisfied Customers
	Author: Tom Reilly Publisher: Contemporary Books ISBN: 809231905 Description: This book addresses how important stellar customer service is, and how all aspects of an organization contribute to the quality of customer service a consumer receives. ... Read more Price:$ 30.00 Get this book: Contact

Whats the Secret: To Providing a World-Class Customer Experience (Hardcover)
	Author: John R. DiJulius Publisher: Wiley ISBN: 470196122 Description: Whats The Secret? finally answers the question and reveals how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis while the majority of businesses struggle with getting much smaller teams to do it right. But this book doesn just reveal what the best customer ser... Read more Price:$18.45 Get this book: Contact