| A Guide to Customer Service Skills for the Help Desk Professional (Paperback) |
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Author: Donna Knapp
Publisher: Course Technology
ISBN: 760072620
Description: This book is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world comput... Read more
Price:$19.49
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| Selling Results!: The Innovative System for Maximizing Sales by Helping Your Customers Achieve Their Business Goals (Hardcover) |
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Author: Bill Stinnett
Publisher: McGraw-Hill
ISBN: 007147787X
Description: We don have the luxury of selling the same way we sold five years ago-or even two years ago-and simply doing more of the same…We must continually evolve and rethink how we sell so that we are not just selling more, but selling better every single year. In Selling Results! Bill Stinnett, the bestselling author of Think Like Your Customer, takes hi... Read more
Price:$19.77
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| The Ultimate Customer Support Executive: Unleash The Power Of Your Customer (Hardcover) |
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Author: Philip Verghis
Publisher: Silicon Press
ISBN: 929306341
Description: Why is The Ultimate Customer Support Executive a timely and important book? If customer support is so critical, why are complaints about customer support at an all-time high? If people buy on price but stay because of service, why arent companies listening to their own customer support teams, the people who know their customers best? How does this ... Read more
Price:$49.95
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