Author: Donna Knapp
Publisher: Course Technology
Pages: 304
Language: English
ISBN: 760072620
Description: This book is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Price: $19.49
Contact:
Book Available In :
