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Books Resource / Library - Customer Satisfaction & Retention

Largest collection of books on the subject of customer satisfaction and retention.

     
 
Featured :: Books by Customer Mathematician Avinash Narula

Unhappy Customer Stock Exchange
Price :INR 150 /$4(+S&H)
Description
Discover the invisible Unhappy Customer Stock Exchange and the losses your business will make while trading there. Download option also available.

For more infoClick Here.


Customer Icebergs
Price :INR Rs.275/$ 7(+S&H)
Description
Dissatisfied customers turn into customer icebergs. Find out the damage they cause to your business without your even knowing about it. Download option also available.
For more infoClick Here.


Customer Math
Price :INR 225/$ 5(+S&H)
Description
Avinash Narula provides the mathematical proof that customer retention is profitable. Once you understand customer math, you will never dare to make the customer unhappy. Hardcover & Download option also available.
For more infoClick Here.

 
   
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Managing customer relationships: Account manager turnover and effective account management [An article from: Industrial Marketing Management] [HTML] (
Author: J.J. Madill, G.H. Haines, A.L. Riding
Publisher: Elsevier
ISBN: n/a

Description: This digital document is a journal article from Industrial Marketing Management, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. Managing relationships with customers and clients is a critical task for industri... Read more

Price:$10.95

Get this book: Contact
 
U.S. Healthcare Consumer Survey: Member Portal Features That Drive Overall Customer Satisfaction [DOWNLOAD: PDF] (Digital)
Author: Scott Tiazkun, Nathaniel Martinez
Publisher: IDC Research
ISBN: n/a

Description: n/a
... Read more

Price:$5,175.00

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Western European Retail/Wholesale IS Operating Budget Dynamics, Channel Selection, and Customer Satisfaction: IDC 2006 Survey [DOWNLOAD: PDF] (Digital
Author: Kitty Fok, Erik Bruin
Publisher: IDC Research
ISBN: n/a

Description: Positive developments in Western European retail revenues, profits, and inventory levels had an impact on both retail CEO and CIO mindsets toward investing more on IT as a fundamental enabler of profitable growth. Overall, retail buyer sentiment is on the rise across Western Europe. However, it is also important to note differences on a country and... Read more

Price:$3,500.00

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Western European SMBs IS Operating Budget Dynamics, Channel Selection, and Customer Satisfaction, 2005 [DOWNLOAD: PDF] (Digital)
Author: Jessica Goepfert
Publisher: IDC Research
ISBN: n/a

Description: This study draws on the results of IDCs European Vertical Market survey, carried out in March/April 2005 in the top 5 Western European countries (France, Germany, Italy, Spain, and the U.K.) among 728 SMBs with between 20 and 499 employees. This study shows SMBs IS operating budget evolution, channel selection, and customer satisfaction with their... Read more

Price:$5,175.00

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