| A field study of customers switching behavior for bank services [An article from: Journal of Retailing and Consumer Services] [HTML] (Digital) |
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Author: L.A. Manrai, A.K. Manrai
Publisher: Elsevier
ISBN: n/a
Description: This digital document is a journal article from Journal of Retailing and Consumer Services, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. This research paper makes three important contributions with manageria... Read more
Price:$10.95
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| Best Service Is No Service, The: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs [ABRIDGED] [AUDIOBOOK] [CD] |
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Author: Bill Price, David Jaffe
Publisher: n/a
ISBN: 1423360087
Description: Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a relationship with your companys customer service department, or do they simply want to purchase your products or services so they can put them to use? In ... Read more
Price:$26.97
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| Customer Service Skills CD-ROM (Caterer & Hotelkeeper Guides (Software)) (Caterer & Hotelkeeper Guides (Software)) |
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Author: Cailein Gillespie
Publisher: Butterworth-Heinemann
ISBN: 075065208X
Description: The Caterer and Hotelkeeper Guide to Customer Service Skills CDRom is an invaluable tool to ensure customer satisfaction and consideration at all times. By means of role play, this CD Rom provides an effective and flexible tool which can be used according to the particular needs of an organization. It demonstrates professional skills that can be u... Read more
Price:$ 169.89
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| Customer-oriented improvement and evaluation of supply chain processes supported by simulation models [An article from: International Journal of Produ |
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Author: G. Reiner
Publisher: Elsevier
ISBN: n/a
Description: This digital document is a journal article from International Journal of Production Economics, published by Elsevier in 2005. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. In this paper, we explain why customer orientation is important for... Read more
Price:$10.95
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| Customer-Satisfaction Measurements: An Answer to Yesterdays Problem? (Guest Column) [DOWNLOAD: PDF] (Digital) |
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Author: Mark Hochman
Publisher: Harvard Business Review
ISBN: n/a
Description: Your customers tell you they
e satisfied, but suddenly they
e buying from your competitors. Why? The author cautions against equating customer satisfaction with customer loyalty and offers advice on measuring customer satisfaction in ways that really matter. Mark Hochman is president of Hochman & Co., an affiliate of Lochridge & Co., in Boston. Yo... Read more
Price:$4.50
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| Determinants of customer loyalty in the wireless telecommunications industry [An article from: Telecommunications Policy] [HTML] (Digital) |
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Author: A. Eshghi, D. Haughton, H. Topi
Publisher: Elsevier
ISBN: n/a
Description: This digital document is a journal article from Telecommunications Policy, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. This paper reports the results of research investigating the determinants of the propen... Read more
Price:$10.95
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| Dynamic at-stop real-time information displays for public transport: effects on customers [An article from: Transportation Research Part A] [HTML] (Di |
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Author: K. Dziekan, K. Kottenhoff
Publisher: Elsevier
ISBN: n/a
Description: This digital document is a journal article from Transportation Research Part A, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. Dynamic at-stop real-time information displays are becoming more and more ubiquito... Read more
Price:$7.95
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| Dynamic, customer-oriented improvement of supply networks [An article from: European Journal of Operational Research] [HTML] (Digital) |
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Author: W. Jammernegg, P. Kischka
Publisher: Elsevier
ISBN: n/a
Description: This digital document is a journal article from European Journal of Operational Research, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. The paper considers the dynamic coordination of a supply network consisting ... Read more
Price:$ 5.95
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| How Juniper Networks Resident Engineering Program Improves Customer Satisfaction [DOWNLOAD: PDF] (Digital) |
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Author: IDC, Richard Dean
Publisher: IDC Research
ISBN: n/a
Description: This IDC Insight provides an assessment of Juniper Networks current business strategy and how its services portfolio is structured to meet the sourcing requirements of a dynamic marketplace. Based in Sunnyvale, California, Juniper develops, sells, and supports networking and security products for NSPs, enterprise organizations, and government agenc... Read more
Price:$500.00
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| Managing customer loyalty in liberalized residential energy markets: The impact of energy branding [An article from: Energy Policy] [HTML] (Digital) |
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Author: P. Hartmann, V. Apaolaza Ibanez
Publisher: Elsevier
ISBN: n/a
Description: This digital document is a journal article from Industrial Marketing Management, published by Elsevier in 2007. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. Managing relationships with customers and clients is a critical task for industri... Read more
Price:$10.95
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