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Books Resource / Library - Customer Satisfaction & Retention

Largest collection of books on the subject of customer satisfaction and retention.

     
 
Featured :: Books by Customer Mathematician Avinash Narula

Customer Math
Price :INR 225/$ 5(+S&H)
Description
Avinash Narula provides the mathematical proof that customer retention is profitable. Once you understand customer math, you will never dare to make the customer unhappy. Hardcover & Download option also available.
For more infoClick Here.


Unhappy Customer Stock Exchange
Price :INR 150 /$4(+S&H)
Description
Discover the invisible Unhappy Customer Stock Exchange and the losses your business will make while trading there. Download option also available.

For more infoClick Here.


Customer Icebergs
Price :INR Rs.275/$ 7(+S&H)
Description
Dissatisfied customers turn into customer icebergs. Find out the damage they cause to your business without your even knowing about it. Download option also available.
For more infoClick Here.

 
   
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Getting into Your Customers Head: 8 Secret Roles of Selling Your Competitors Don Know (Hardcover)
Author: Kevin Davis, Kenneth Blanchard
Publisher: Times Business
ISBN: 812926285

Description: Todays buyers are tougher, more knowledgeable and more willing to play hardball than ever before. This practical, field-tested guide demonstrates that understanding the customer is the key to making the sale. With an introduction by Dr. Ken Blanchard, co-author of The One Minute Manager, this is a unique book on selling for sales professionals and ... Read more

Price:$17.79

Get this book: Contact
 
 
   
     
 
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