| Interpreting the Voice of the Customer (Perfect Paperback) |
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Author: Dr. Jon Anton, Kevin Childs
Publisher: Anton Press
ISBN: 097611092X
Description: The sole purpose of this book is to help companies to achieve the real goal of customer feedback, and that is ACTION as dictated by the customer. Ask, Interpret, and Act on the results of customer feedback.
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Price:$57.00
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| The Innovation Edge: Creating Strategic Breakthroughs Using the Voice of the Customer (Executive Breakthrough) |
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Author: William Barnard, Thomas F. Wallace
Publisher: John Wiley & Sons
ISBN: 471131962
Description: Authors show, through a step-by-step approach, how to: clearly understand the Voice of the Customer, link customers to your long-term game plan, and deploy the plan throughout your group, division, or company.
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Price:$ 25
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| Voice of the Customer (Six Sigma Operational Methods) (Hardcover) |
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Author: Kai Yang
Publisher: McGraw-Hill Professional
ISBN: 71465448
Description: Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products. Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsi... Read more
Price:$71.96
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| Voices into Choices: Acting on the Voice of the Customer (Hardcover) |
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Author: Christina H. Brodie, Gary Burchill
Publisher: Joiner Assoc
ISBN: 1884731139
Description: A groundbreaking how-to resource that addresses the gap between having your customers voices, and being able to translate their voices into tangible results. Readers will learn how to engage in a process of getting to know their customers and learning their point of view so they can responsibly take action based on their customers preferences, alig... Read more
Price:$48.95
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