Interpreting the Voice of the Customer (Perfect Paperback)

Author: Dr. Jon Anton, Kevin Childs
Publisher: Anton Press
Pages: 250
Language: English
ISBN: 097611092X

Description: The sole purpose of this book is to help companies to achieve the real goal of customer feedback, and that is ACTION as dictated by the customer. Ask, Interpret, and Act on the results of customer feedback.


Price: $57.00

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